Monday, March 15, 2010

Customer Service Secrets

By now you have figured out that I have a few favorite topics, , , Public Speaking and the use of visual aids. But there are more. Leadership, management, innovation, and the list goes on. Included in my most favorite topics is Exceptional Customer Service.

I have already published a popular little, clickable model about Suzie and her attitude. Several people have embedded this little presentation onto their websites or blog. For this I thank you!
Today we go back to Suzie to help us see James C. Hunters' two most important secrets of exceptional customer service: Love and Will.

If you are involved in human resources or anything to do with customer service training, you need to read Hunters' excellent book on the topic, The Servant: A Simple Story About the True Essence of Leadership.

His inverted pyramid model is so on target as a training tool.


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