By now you have figured out that I have a few favorite topics, , ,
Public Speaking and the use of
visual aids. But there are more.
Leadership, management, innovation, and the list goes on.
Included in my most favorite topics is
Exceptional Customer Service.
I have already published a popular little,
clickable model about
Suzie and her attitude. Several people have embedded this little presentation onto their websites or blog. For this I thank you!
Today we go back to
Suzie to help us see James C. Hunters' two most important secrets of exceptional customer service:
Love and
Will.
If you are involved in human resources or anything to do with customer service training, you need to read Hunters' excellent book on the topic,
The Servant: A Simple Story About the True Essence of Leadership
.
His inverted
pyramid model is so on target as a training tool.
Wayne
