I have already published a popular little, clickable model about Suzie and her attitude. Several people have embedded this little presentation onto their websites or blog. For this I thank you!
Customer Service Secrets, By Wayne Kronz
Today we go back to Suzie to help us see James C. Hunters' two most important secrets of exceptional customer service: Love and Will.View more presentations or Upload your own.
If you are involved in human resources or anything to do with customer service training, you need to read Hunters' excellent book on the topic, The Servant: A Simple Story About the True Essence of Leadership.
His inverted pyramid model is so on target as a training tool.
Wayne
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